Season Tickets
Season Ticket Information
- I had a physical season ticket last season, what do I need to do for next season?
- How many Season Tickets can I purchase?
- How can I pay for my Season Ticket?
- When will new Season Tickets go on sale?
- A family member has passed away. We would like to retain the Season Ticket in the family, is this possible?
- How do Ticket Points work?
- When will Flexi-Gold Season Tickets go on sale to Qualifying Cityzens Matchday and Junior Members?
- Which games are included in a Flexi-Gold Season Ticket?
- How long is the match ticket purchase window for Flexi-Gold Season Ticket Members? And how will they know when they can purchase?
- How do Flexi-Gold Season Ticket Members purchase Cup tickets?
- How do Flexi-Gold Season Ticket Members buy Premier League tickets?
- What is the price of the Flexi-Gold Season Ticket Membership fee?
- What are the minimum purchase / attendance requirements for Flexi-Gold Season Ticket Members?
- What are the match ticket prices for Flexi-Gold Season Ticket Members?
- What if Flexi-Gold Season Ticket Members can't attend the match?
- Where will the stadium seats be located for Flexi-Gold Season Ticket Members?
- Will Flexi-Gold Season Ticket Members have access to Ticket Exchange and Ticket Transfer?
- Can fans renew from Flexi-Gold Season Tickets onto Gold Season Tickets for the 2025/26?
- Can Flexi-Gold Season Ticket Members buy tickets outside of their purchase window?
- Can existing Gold Season Ticket Members renew onto Flexi-Gold for the 2024/25 season?
- How can existing Season Ticket Members purchase a Flexi-Gold Season Ticket on behalf of a Junior?
- What type of Season Tickets Memberships are available?
- My seat has been impacted by the North Stand development work, the person who sits with me is not impacted. What can we do?
- Will fans impacted by the North Stand Development have a priority relocation window for the 2024/25 season?
- I have been advised I need to relocate my seat for the 2024/25 season in February this year, does that mean I need to pay for my Season Ticket then?
- Which blocks are impacted by the North Stand Development?
- Where can I find information about 2024/25 Season Ticket renewals?
- What are the categories (age bands) for Season Tickets?
- How do I join the Cup Schemes if I have a Value Gold Season Ticket?
- I have renewed my Season Ticket, but have selected the wrong payment method I would like to pay with
- What is the Club’s 10 game policy for Season Ticket Members?
- I am entitled to use the Print@Home function on my Season Ticket, how can I print tickets from my account?
- How can I change my Season Ticket Membership type?
- I do not want to renew my Season Ticket, how can I action this?
- How do I purchase a Season Ticket?
Mobile Season Tickets
Ticket Exchange & Ticket Transfer
- I have listed on the Ticket Exchange, what happens next?
- When can I list on the Ticket Exchange?
- If I am unable to tick a game to select it what do I do?
- How does the Ticket Exchange work for the 2024/25 season?
- What is the Club's 14 match policy for Season Ticket Members?
- What is Ticket Exchange?
- How do I list on the Ticket Exchange?
- How do I cancel my resale request on the Ticket Exchange?
- How do I transfer my ticket?
- Can I transfer a ticket for someone who is in my Family and Friends?
- Do I have to pay to transfer a ticket to my Family & Friends?
- Can I list on the Ticket Exchange for my Family and Friends?
- If I am unable to make it to a game can I transfer my Season Ticket to a friend or family member?
- I am a Season Ticket holder and cannot attend a match. What can I do?
- Can I use Ticket Exchange or Transfer for a Cup Game?
- How does Ticket Transfer work?
Cup Schemes
- How can I join the Cup Schemes for the 2024/25 Season if I haven't added this during my Renewal journey?
- How will the Champion's League format change for the 2024/25 season?
- I am registered on the Cup Schemes but my ticketing account is telling me I am not registered?
- How can I join the Cup Schemes if I haven't added this during my Renewal journey?
- I need to verify my Cup Scheme card for 3DS2, how do I do it?
- What is 3DS2, and can I opt out?
- How do I verify 3DS2 if I do not have an authenticator set up?
- How do I update my Cup Scheme payment details?
- What are the benefits of joining the Cup Schemes
- If I don’t join the Cup Schemes, can I buy away Cup match tickets and tickets for any Cup finals?
Direct Debit
- I have renewed my Season Ticket by Direct Debit but wish to pay it off. Can I do this?
- My Direct Debit mandate has been cancelled through the bank, what should I do?
- I need to change the date for my Direct Debit payments, what do I do?
- I need to update my bank details for my Direct Debit, what do I do?
